Terms and Conditions
⚖️ Terms & Conditions
Effective Date: 16/10/2025
Last Updated: 16/10/2025
Welcome to Sudhamay Handcrafted Jewels!
These Terms & Conditions outline the rules and guidelines for using our website and purchasing our handcrafted jewellery.
By visiting our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.
🪷 1. About Us
Business Name: Sudhamay Handcrafted Jewels
Website: https://www.sudhamay.com
Email: sudhamayhcj@gmail.com
Location: India
We design and sell hand-painted and hand-embroidered jewellery, each piece created with care by skilled artisans.
💎 2. Use of Our Website
By using our website, you agree to:
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Provide accurate and up-to-date information when placing an order or contacting us.
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Not use the website for any unlawful or fraudulent purpose.
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Not attempt to disrupt or damage the website or its content in any way.
All content, including images, text, and designs, is the property of Sudhamay Handcrafted Jewels and may not be copied, reproduced, or distributed without written permission.
🛍️ 3. Product Information
All our jewellery pieces are handcrafted, so slight variations in colour, texture, or design are natural and add to their uniqueness.
We make every effort to display products as accurately as possible, but colours may appear slightly different due to screen settings or lighting.
Each product description provides approximate size, material, and care details to help you make informed purchases.
💳 4. Orders & Payments
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All prices listed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.
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We reserve the right to change prices or discontinue items without prior notice.
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Orders are confirmed only after full payment is received.
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Payments are processed securely through trusted third-party payment gateways. We do not store or have access to your payment details.
📦 5. Shipping
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Our handcrafted pieces require 7–10 business days for processing before dispatch.
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Once shipped, you’ll receive tracking details via email or message.
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We currently ship across India using reliable courier partners.
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Shipping delays may occur due to unforeseen events or logistics issues beyond our control.
For detailed information, please refer to our Shipping Policy.
🔄 6. Returns, Exchanges & Refunds
We accept returns or exchanges only for damaged or incorrect items.
To request a return:
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Contact us within 48 hours of delivery at sudhamayhcj@gmail.com.
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Provide an unboxing video showing the issue.
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Custom or made-to-order pieces are not eligible for return or exchange.
Refunds are issued as store credit (coupon code), valid for 1 year from the date of issue and usable only once on our website.
Please read our full Return & Refund Policy for details.
❌ 7. Order Cancellation
You can cancel your order before dispatch, typically within 2 days of placing it.
Once your order is shipped or customized, cancellation is no longer possible.
🔐 8. Privacy & Data Protection
We respect your privacy. Your personal data is collected and used only for order processing, communication, and improving your shopping experience.
We do not sell or share your information with unauthorized parties.
Please read our Privacy Policy for more details on how we handle your data.
🖼️ 9. Intellectual Property
All designs, images, artwork, and content on this website are the intellectual property of Sudhamay Handcrafted Jewels.
Reproduction, copying, or misuse of our designs or brand identity without written consent is strictly prohibited.
💬 10. Communication
By contacting us via email, WhatsApp, or social media, you agree to receive responses and necessary updates related to your inquiries or orders.
For marketing emails or promotional content, we’ll only contact you if you’ve opted in — and you may unsubscribe anytime.
⚖️ 11. Limitation of Liability
While we ensure accuracy and reliability in all information shared, Sudhamay Handcrafted Jewels will not be held liable for:
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Minor variations in handcrafted products.
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Delays in shipping caused by third parties.
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Losses due to misuse, negligence, or failure to follow care instructions.
Your use of our website and products is at your sole discretion and responsibility.
🪞 12. Changes to These Terms
We may update or modify these Terms & Conditions from time to time to reflect business or legal changes.
All updates will be posted on this page with the revised date. Please review this page periodically.
💛 13. Contact Us
For any questions or concerns about these Terms & Conditions, reach out to us at:
📧 sudhamayhcj@gmail.com
🌐 www.sudhamay.com
📱 @sudhamayhcj on Instagram